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Customers> Bhiwandi> Call Center


Managing Your Connection

FOR LT CUSTOMERS
Managing your power connection has never been so easy. Be it applying for a new connection, requesting for additional load or shifting the meter location, all this and more can now be done by following few simple steps.
Read on to know more…

Applying for a new connection

Changing sanctioned load /capacity

Shifting meter location

Changing user name

Documents and charge

Applying for a New Connection

In most cases, the builder / contractor arranges for the necessary electricity connection for the residential and/or commercial premises. However if a customer wants to apply directly for a new connection, following simple procedure needs to be followed:

Step 1
What you need to do…
Collect the appropriate Requisition Form (RF) from our customer care center.

Fill in the required details; attach proof of ownership / occupancy

Submit the duly filled Requisition Form (RF) with the relevant documents
Pay applicable charges and collect payment receipt. Please quote the acknowledgement number in all your future communication with us for prompt response.

What the Company does…
Upon receipt of an application

Torrent Power engineers visit the site where the new connection is required to verify the feasibility of providing the connection

Identify the location where the meter can be installed

Provide the power connection upto the meter point.

Step 2
What you need to do…
Submit the Installation Test Report (TR) certified by a Government approved electrical contractor.

Collect the Connection Time Token mentioning the time for the meter connection.

What the Company does…
Upon receipt of the TR, the Torrent Power engineers visit the site to inspect the wiring system and Install the meter

Customers are requested to note the following:

All documents and payments are to be submitted at the respective Torrent Power Zonal Office only

Please insist on a receipt for all monetary transactions

Please keep your contractor on site and the test report ready when the Torrent Power representative visits the site. This will enable faster service

TOP


Changing sanctioned load capacity
The load sanctioned to an applicant is based on their requirement at the time of application. However if, at a later stage, a customer wishes to increase or decrease his sanctioned load, all he needs to do is follow the following simple procedure.

Step 1
What you need to do…
Collect the appropriate Requisition Form (RF) from our customer care center or download it from our website www.torrentpower.com.

Fill in the required details; attach proof of ownership / occupancy

Submit the duly filled Requisition Form (RF) with the relevant documents
Pay applicable charges and collect payment receipt. Please quote the acknowledgement number in all your future communication with us for prompt response.

What you need to do…
Upon receipt of a request for change in the sanctioned load, the Torrent Power technical team visits the location to assess the feasibility of sanctioning the requested load.

Based on the feasibility, connection is provided upto the meter point as per the new load sanctioned.

Step 2
What you need to do…
Submit the Installation Test Report (TR) certified by a Government approved electrical contractor.

Collect the Connection Time Token mentioning the time for the meter connection.

What the Company does…

Upon receipt of the TR, the Torrent Power engineers visit the site to inspect the wiring system

Install the meter as per the new load sanctioned.

Customers are requested to note the following:
All documents and payments are to be submitted at our Customer Care Center only

Please insist on a receipt for all monetary transactions

Please keep your contractor on site and the test report ready when the Torrent Power representative visits the site. This will enable faster service

TOP

Shifting Meter Location
The meter should be located in a clean, dry and airy place. The fuse box and the main switches should be easily accessible to the Torrent Power representatives so that they can take the meter reading and conduct repairs and maintenance without causing inconvenience to the customer. If you feel that your meter is not located at an appropriate location and is causing you inconvenience, follow these simple procedure and get it shifted NOW!

Step 1
What you need to do…
Collect the appropriate Requisition Form (RF) from our customer care center or download it from our website www.torrentpower.com.

Fill in the required details; attach proof of ownership / occupancy

Submit the duly filled Requisition Form (RF) with the relevant documents
Pay applicable charges and collect payment receipt. Please quote the acknowledgement number in all your future communication with us for prompt response.

What we will do…
Upon receipt of a request for change in the meter location, the Torrent Power technical team visits the location to assess the feasibility of installing the meter at the new location.

If found feasible, connection is provided upto the new meter location and the old meter location is disconnected.

Step 2
What you need to do…
Submit the Installation Test Report (TR) certified by a Government approved electrical contractor.

What we will do…
Upon receipt of the TR, power supply is connected at the new location on the same day.

Customers are requested to note the following:
All documents and payments are to be submitted at our Customer Call Center only.

Please insist on a receipt for all monetary transactions

Please keep your contractor on site and the test report ready when the Torrent Power representative visits the site. This will enable faster service

TOP

Changing User Name
Just like the other utility services like telephone and gas connection, it is also important that the power connection is also in your name. It helps avoid inconvenience while registering complaints or requesting for other services.

Step 1
What you need to do…
Collect the appropriate Requisition Form (RF) from our Customer Call Center or download it from our website www.torrentpower.com.

Fill in the required details; attach proof of ownership / occupancy

Submit the duly filled Requisition Form (RF) with the relevant documents
Pay applicable charges and collect payment receipt. Please quote the acknowledgement number in all your future communication with us for prompt response.

Customers are requested to note the following:
All documents and payments are to be submitted at Customer Call Center only.

Please insist on a receipt for all monetary transactions

For more details and terms and conditions please visit our customer care center.

TOP

Documents and Charges
Proof of ownership or occupancy is required at the time of making an application. Please submit ANY ONE of the documents shown below.

New connection

    • Requisition Form Duly Filled By Customer.
    • Applicant’s Passport Size Photo (To Be Affixed On A-1 Form.)
    • Photo Copy Of Ration Card.
    • Photo Copy Of Nearest Consumer Energy Bill. (Particularly Left Or Right Side Of The Premises.)
    • Undertaking On Rs. 100 Bond Paper Regarding Nill Arrears On Premises Where Supply Is Required.
    • Documents To Support Proof Of Premises :-
      • Registered Sale Deed / conveyance deed / index copy
      • Photo Copy Of Latest House Tax Receipt.
      • Current year’s tax bill of BNMC / Gram Panchayat / Nagar Palika
      • In Case Of New Construction, Completion Certificate From Corporation / Gram panchayat.
      • Allotment certificate or copy of resolution on letterhead of registered co-operative society.
      • Allotment of certificate of copy of resolution on letterhead of non-trading corporation.
      • Current year’s 7/12 extract.
      • Sale agreement along with current year’s 7/12 extract.
      • Current year’s city survey copy.
      • MIDC allotment letter.
    • Documents To Support Proof Of Usage Of Premises :-
      • In Case Of Premises Is On Rental / Lease Basis
        • No-Objection Certificate from owner
        • Latest Rent Receipt From Owner
        • Rent / Lease agreement
        • Rent receipt along with Current year’s tax bill of BNMC / Gram Panchayat / Nagar Palika
      • Shop Act License Certificate (Only For Commercial & Industrial Consumer).
      • In Case Of Partnership, Partnership Deed Is Necessary.
    • Test Report From Licensed Contractor.
    • In Power loom
      • Power loom permit
  • Extension / Reduction Of Load
    • Requisition Form Duly Filled By Customer.
    • Photo Copy Of Last Paid Bill.
    • Test Report From Licensed Electrical Contractor.
    • List Of Machinery / Connected Load.
  • Name Change
    • Requisition Form Duly Filled By Customer.
    • N.O.C. From Existing Consumer (Rs. 100 Stamp Paper) In Prescribed Pro forma.
    • Registered Sale Deed.
    • Details Of Connected Load On Plain Paper.
    • Photo Copy Of Last Paid Bill.

Documents in Special Cases
1. Construction - Permission for construction (raja chitthi) along with approved plan.

2. Industrial purpose - NOC from Air and Water Pollution Control Board where ever applicable.

3. Companies - Copy of memorandum of articles of association, list of directors along with residential address and telephone number.

4. Partnership Firm - Copy of partnership deed.

5. Proprietary Firm - Copy of registration of firm.

6. Societies - Copy of development agreement.

Registration Charges
When you apply for a connection, registration charges, fixed service connection charges, security deposit and miscellaneous charges are payable. This easy reference list will help you know the total amount payable for your connection.

Security Deposit Charges
Category Applicable Tariff Load unit Implemented security Deposit per Kw/ HP
UBA upto 0.5 Kw ( Urban or Rural) Lt-I Domestic   475
  LT-II Commercial   975
Residential Consumers      
 (A)For rural consumers single phase      
consumers having load of 1 Kw Lt-1 Domestic per KW 500
Consumers having load of 3 Kw Lt-1 Domestic per KW 500
       
(B) For rural consumers three phase      
load of 7.5 Kw Lt-1 Domestic per KW 750
Load of 15 Kw Lt-1 Domestic per KW 750
       
(C ) For urban consumers single phase      
Load of 1 Kw Lt-1 Domestic per KW 350 per KW subject to minimum 475 (per connection)
Load is 3 Kw Lt-1 Domestic per KW
Load is 5 Kw Lt-1 Domestic per KW
       
       
(D) For urban consumers three phase      
load of 7.5 Kw Lt-1 Domestic per KW 500
Load of 15 Kw Lt-1 Domestic per KW 500
       
Commercial Consumers ( except  Cinema)      
(A)  When Load is Upto 20 Kw      
load is 1 Kw LT-II Non Domestic per KW 1200
load is 3 Kw LT-II Non Domestic per KW 1200
load is 5 Kw LT-II Non Domestic per KW 1200
Laod is 10 Kw LT-II Non Domestic per KW 1200
(B)  When Load is from 20 Kw to 50 Kw      
Load is 21 Kw LT-II Non Domestic per KW 1600
       
25 kw LT-II Non Domestic per KW 1600
       
30 kw LT-II Non Domestic per KW 1600
       
(C )  When Load is above 50 Kw      
Load is 51 Kw LT-II Non Domestic per KW 2000
       
Load is 61 Kw LT-II Non Domestic per KW 2000
       
       
Commercial Consumers ( Cinema)      
(A)  When Load is Upto 20 Kw      
load is 5 Kw LT-II Non Domestic per KW 2000
Load is 10 Kw LT-II Non Domestic per KW 2000
Load is 20 Kw LT-II Non Domestic per KW 2000
       
(B)  When Load is from 20 Kw to 50 Kw      
Load is 21 Kw LT-II Non Domestic per KW 2000
       
25 kw LT-II Non Domestic per KW 2000
       
30 kw LT-II Non Domestic per KW 2000
       
(C )  When Load is above 50 Kw      
Load is 51 Kw LT-II Non Domestic per KW 3000
       
Load is 61 Kw LT-II Non Domestic per KW 3000
       
Public water works upto 67.5 HP      
 ( A)  Upto 20 Kw      
 load is 1 Kw LT-III Public water works  per KW 550
Load is 5 Kw LT-III Public water works  per KW 550
Load is 10 Kw LT-III Public water works  per KW 550
       
(B) From 20 Kw to 40 Kw      
When load is 21 kw LT-III Public water works  per KW 700
When load is 35 Kw LT-III Public water works  per KW 700
       
(C)When load is from 40 Kw to 50 Kw      
Load is 41 Kw LT-III Public water works  per KW 1000
       
Agriculture LT-IV Agriculture & poultry farms ( load taken in HP) per HP 250
       
Industrial consumers Less than 27 HP ( Other than Powerloom) LT-V General Motive Power per HP 800
       
Industrial consumers  more  than 27 HP ( Other than Powerloom) LT-V General Motive Power per HP 1200
       
       
Industrial consumers Powerloom  LT-V General Motive Power    
Upto 27 Hp   per HP 600
Above 27 Hp   per HP 600
       
Street Light-in GP,A,B & C Munciple council area LT-VI street light in Gram panchayat,A,B,C class MC per KW 1000
Street Light- Municiple corpn area LT-VI street light Munciple Corporation per KW 1200
Advertisement & Hoardings LT-VIII- Advertisement & Hoardings per KW 5000
Crematorium & Burial Grounds LT IX- Crematoriums & Burial Grounds per KW 450


Maharashtra State Electricity Distribution Co. Ltd.

 

Annexure - 1

SCHEDULE OF RATES.

SERVICE CONNECTION CHARGES FOR NEW OVERHEAD CONNECTION

SR NO

CATEGORY

APPROVED BY MERC*

SERVICE CONNECTION CHARGES

VARIABLE CHARGES

1

 L .T. Supply.

RS.

RS.

 

Single Phase.

   

a.

 For load upto 0.5 kW

500

NIL

b.

 For load above 0.5 kW and upto 10 kW

1000

NIL

 

Three Phase

   

a.

Motive power upto 21 HP or other loads upto 16 kW

2500

NIL

b.

Motive power above 21 HP but upto 107 HP or other loads above 50 kW but upto 80 kW.

6500

NIL

c.

Motive power above 107 HP but upto 200  HP or other loads above 80 kW but upto 150 kW.

12000

NIL

2

H. T. SUPPLY

   

a.

H.T. Supply upto 500 KVA.

15000

20 Per k VA for excess load above 500 k VA.

  * As per Commission's order dated September 8, 2006 (Case No. 70 of 2005).

Note

i) In case MSEDCL permits an applicant to carry out the works through a LEC, a rate of 1.30% of the normative charges will be applicable towards supervision charges.

 

ii) In case of extension of load, the normative charges will be applicable on the total load (existing as well as additional load demanded) as per the load slabs indicated above.


Maharashtra State Electricity Distribution Co. Ltd.

 

Annexure - 2

SCHEDULE OF RATES.

SERVICE CONNECTION CHARGES FOR NEW OVERHEAD CONNECTION

SR NO

CATEGORY

APPROVED BY MERC (Rs.)*

 

1

 L .T. Supply.

(Inclusive of material cost of MSEDCL)

 

Single Phase.

 

a

For load upto 5 kW

2000

b

For loads above 5 kW & upto 10kW

4000

 

Three Phase

 

a

Motive power upto 27 HP or other loads upto 20 kW

8000

b

Motive power above 27HP but upto 67 HP or for other loads above 20 kW but upto 50 kW

14000

c

Motive power above 67HP but upto 134 HP or for other loads above 50 kW but upto 100 kW

30000

d

Motive power above 134HP but upto 201 HP or for other loads above 100 kW but upto 150 kW

45000

2

H. T. SUPPLY

 

a

H.T supply upto 500 kVA

175000

b

H.T supply above 500 k VA

195000

  * As per Commission's order dated September 8, 2006 (Case No. 70 of 2005).
The normative rates approved are inclusive of material cost.

Note

i) In case MSEDCL permits an applicant to carry out the works through a LEC, a rate of 1.30% of the normative charges will be applicable towards supervision charges.

 

ii) In case of extension of load, the normative charges will be applicable on the total load (existing as well as additional load demanded) as per the load slabs indicated above.


Maharashtra State Electricity Distribution Co. Ltd.

 

Annexure - 4

MISCELLANEOUS & GENERAL CHARGES

Sr no

Particulars

Approved by MERC** (Rs.)

1

Installation Testing Fees

 
 

Low Tension Service

 
 

a) Single phase

25

 

b) Three phase

50

 

c) High Tension Service

200

2

Reconnection Charges

 
 

Low Tension Service at cutout :

 
 

a) Single phase

25

 

b) Three phase

50

 

At overhead mains:

 
 

a) Single phase

25

 

b) Three phase

50

 

At underground mains:

50

 

High Tension Supply:

300

3

Changing location of meter within same premises at consumers request

100*

4

Testing of meters

   
 

a) Single phase

100

 

b) Polyphase meter/RKVAH meter

300

 

c) LTMD (with or without CTs)

500

 

d) Trivector meter

500

5

Replacement of meter card for HT consumers

NIL

6

Administrative charges for cheque bouncing

   

Rs. 250/- Irrespective of cheque amount

   

7

Temporary Supply – Hiring of Meter Charges

   
 

a) Single phase

NIL

 

b) Three phase

NIL

       

* - Inclusive of material, labour and all other costs etc.


Maharashtra State Electricity Distribution Co. Ltd.

 

Annexure - 5

Application Registration & Processing Charges

Sr. no

Particulars

APPROVED BY MERC* (Rs.)

1

New connections/Change of name/Reduction or Enhancement of Load/Shifting of service/ Temporary connection

a) Single phase

25

b) Three phase

50

c) LT(Agricultural)

50

d) HT supply upto 33 kV

1000

e) EHV Supply

2000

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